FAQ
Frequently Asked Questions (FAQ)
1. About TOVRIXANEL.SHOP
Q: What is TOVRIXANEL.SHOP?
A: TOVRIXANEL.SHOP is an online fashion boutique dedicated to offering high-quality, stylish, and trendy clothing for customers around the world. We focus on providing carefully selected pieces that combine comfort, quality, and design — all at accessible prices. Whether you’re looking for everyday basics, statement outfits, or seasonal collections, TOVRIXANEL.SHOP has something for everyone.
2. Ordering & Payment
Q: How do I place an order?
A: Simply browse our online store, choose your favorite items, select the size and color you prefer, and click “Add to Cart.” Once you’ve finished shopping, go to your cart and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information.
Q: What payment methods do you accept?
A: We accept a variety of secure payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other region-specific payment solutions. All payments are processed securely through encrypted gateways.
Q: Can I modify or cancel my order after placing it?
A: Once your order is placed, it is immediately processed to ensure fast shipping. Therefore, we cannot guarantee that changes or cancellations can be made. If you need assistance, please contact our support team as soon as possible at ou1986999@163.com.
3. Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide! No matter where you are, we aim to deliver our products directly to your doorstep.
Q: How long does shipping take?
A: Processing typically takes 1–3 business days. Shipping time depends on your location:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Please note that delivery times may vary due to customs clearance or unforeseen delays.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your delivery on the carrier’s website.
4. Returns & Exchanges
Q: What is your return policy?
A: We want you to love your purchase! If for any reason you’re not satisfied, you can return unworn, unwashed items with original tags within 30 days of delivery. To start a return, contact our support team with your order details.
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by us.
Q: Can I exchange an item for a different size or color?
A: Yes! If you need a different size or color, please contact us before sending the item back. Once we receive your return, we’ll process the exchange if the desired item is in stock.
5. Sizing & Product Information
Q: How do I choose the right size?
A: Each product page includes a detailed size chart to help you find the best fit. We recommend measuring yourself and comparing it with the chart before purchasing. If you’re between sizes, we generally suggest going up one size for comfort.
Q: Will the item look exactly like the picture?
A: We do our best to display our products accurately. However, slight variations in color may occur due to lighting, screen settings, or fabric differences.
6. Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping details, and receive special promotions.
Q: How do I contact customer support?
A: If you have any questions or concerns, please don’t hesitate to contact us via email at ou1986999@163.com. Our support team is available Monday to Friday and will respond within 24–48 hours.
7. Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes! We frequently run seasonal promotions and exclusive offers. Sign up for our newsletter to stay updated on special deals and new arrivals.
Q: Can I use more than one discount code?
A: Only one discount code can be applied per order unless otherwise specified.
8. Security & Privacy
Q: Is my personal information secure?
A: Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never share your data with third parties without your consent.
Thank you for shopping with TOVRIXANEL.SHOP. We’re committed to providing you with a seamless shopping experience and exceptional customer service. If you have any further questions, feel free to reach out — we’re always happy to help!
